Negotiation and Conflict Resolution (UGAECC-203(A))
Program: Bachelor of Computer Applications(Hons)
Category: Ability Enhancement Course
Semester: 2
Credits: 3
L-T-P: 3- 0- 0
Description
his syllabus focuses on the essentials of negotiation, including types, phases, and key skills such as identifying BATNA, WATNA, WAP, and ZOPA. It emphasizes preparing for negotiations by setting the right framework, exchanging information, and honing communication skills. The course covers bargaining techniques, reaching agreements, and handling difficult situations like personal attacks. Conflict resolution is explored through understanding conflicts, creating effective action plans, and resolving issues. The final section highlights the power of persuasion, including empathy, listening skills, body language, and memory techniques.
Instructor

Dr. Swati Samnotra*

Assistant Professor
Department Of Management
Course Outcomes
  • Identify various phases of Negotiation.
  • Develop effective Negotiation skills for constructing robust Negotiation Frameworks
  • Demonstrate good Bargaining techniques to reach a consensus
  • Analyse the various Conflict resolution strategies and its application in different situations
  • Evaluate the power of persuasion using effective listening and body language
Resources
Course Handout Lesson Plan Syllabus
Evaluation Scheme
MST-1 10
MST-2 10
Assignment 10
Attendance 10
Total Internal 40
Total External 60
Overall Total 100