Negotiation and Conflict Resolution (UGAEC-203(A))
Program: BBA-BFSI
Category: Ability Enhancement Course
Semester: 2
Credits: 3
L-T-P: 3- 0- 0
Description
Studying "Negotiation and Conflict Resolution" equips students with essential skills to manage disagreements, facilitate productive discussions, and reach mutually beneficial agreements. These abilities are crucial in business, leadership, and personal relationships, enabling students to resolve conflicts effectively, improve communication, and foster collaboration in diverse professional environments.
Instructor

Dr. Swati Samnotra*

Assistant Professor
Department Of Management
Course Outcomes
  • Identify various types and phases of Negotiation.
  • Develop effective Negotiation Skills for constructing robust Negotiation Frameworks.
  • Demonstrate good Bargaining techniques to reach a consensus.
  • Analyze the various Conflict resolution strategies and its application in different situations.
  • Evaluate the power of persuasion using effective listening and body language.
Resources
Course Handout Lesson Plan Syllabus
Evaluation Scheme
MST 10
MST_1 10
Assignment 10
Attendance 10
Total Internal 40
Total External 60
Overall Total 100